Here is an interesting article about the importance of businesses today having their own app. The author of this article is suggesting that all business should have their own app. I am sure he does not mean this literally. The majority of my clients have apps but I do not recommend them for every client.
We all know that Reputation Management is critical. People are generally not very gracious. It is not a new problem. It is reported in the New Testament that Jesus healed 10 lepers and only one returned to thank him. My recommendation – Be Proactive. Here is a good article on services you can use to