We all know that Reputation Management is critical. People are generally not very gracious. It is not a new problem. It is reported in the New Testament that Jesus healed 10 lepers and only one returned to thank him.
My recommendation – Be Proactive. Here is a good article on services you can use to help you protect your good name and build brand loyalty. I would add to Paul’s post Mention (https://mention.com/en/)
http://webmarketingtoday.com/articles/120514-10-Local-Business-Customer-Rating-and-Review-Platforms/
